On Friday I got a new TV bought for me for my bedroom. After 3 days of looking round, I decided on a model with 2 HDMI slots, the 2 slots being the selling point. So, it was ordered online and we were to go to the local Tesco branch to pick it up.
So we did. When it got back home, I had a look at it. And it only had one HDMI slot. A phone call later, and Tesco said that they would send another one, this time with the 2 HDMI slots, and we should receive it this Monday. At 5:30pm it had still not arrived.A phone call uncovered the fact that it hadn’t even been sent or ordered. So, I was told we would get the replacement (with 2 HDMI slots) today. In the meantime, I had sent a message to the manufacturer asking them how many HDMI sockets that particular model should have. Predictiably, they said only 1.
So, at 12:45 today a box arrived. Exactly the same model that we had origianlly bought on Friday. So, after swapping like for like, another phone call finally wrapped the whole thing up. The TV will be picked up tomorrow, and we get the refund.
I suppose this shows the trouble with a big organisation. Things tend to get lost. The Tesco website is still showing that the model has 2 HDMI sockets when it clearly does not, and the customer care staff are unable to change the website. Speaking with my own customer services hat on, I sympathise with them. The first person that was contacted on Friday said they had received many calls about it, but did nothing about it (not their fault I suppose). I don’t blame the customer services staff personally, but I do blame the organisation, which is an entirely different thing.
